My Loan Portal info centre

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My Loan Portal
info centre

Overview | Features | Setup | FAQs

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Making the most of My Loan Portal

My Loan Portal is your customer portal, giving you on-demand access to your loans. It lets you check your up-to-date loan details, transaction history and lets you change your payment and personal details.

Getting communications from My Loan Portal digitally has some great benefits for you:

It’s super quick and efficient
You can check messages from us on any device, any time it suits you
You never lose your messages from us
It helps reduce the impact on the environment!

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What can I do on My Loan Portal?

Once you login, you'll be able to see all of your Pepper Money loan accounts and have the ability to:

Check on your loan details

View and export loan transactions

Request updates to your account details

How the customer portal can help you

As a home loan customer you can see your loan details including your repayment details, remaining balance, payment frequency and your loan end date. You'll also be able to make a payment into your account.

What you can do:

View statements

Change address

View & export transactions

Internal transfer

Redraw

BPAY

One-off loan repayment

What you can't do just yet:

Change direct debit details

Apply for financial assistance

Video explainer
Homepage
Detailed Loan Account

My Loan Portal in action: Video explainer

This short video takes a peek inside My Loan Portal customer platform, showcasing where to find your up-to-date loan details, transaction history and to change your payment and personal details.

Welcome to the homepage

Let’s take a look around.

1: Loan cards
2: Quick actions
3: Need help?

Your detailed loan account

You can quickly view your loan account details and transaction history by clicking on ‘Accounts’ in the header, ‘View loan details’ on your loan tile or ‘View transactions’ under quick links on the homepage.

Here you’ll be able to see more about your loan with us. Key information you can see:

1: View a summary of key information about your loan
2: View transactions
3: View and manage scheduled payments
4: View additional account details
5: Transfer between accounts, to an external bank account, make a BPAY payment or request a redraw
6: Set up a loan repayment
7: View your profile or manage your residential or postal address

If you need us, we're here to help. Contact us on 1800 184 260

8:00am - 6:00pm (Sydney/Melbourne time), Monday to Friday

New to My Loan Portal?

Setting up your account is quick and easy! Simply fill out our My Loan Portal access form, and we’ll send an invite link to the email address we have on file within 24 hours – no waiting on the phone!

Prefer to speak with someone? The customer service team is happy to help. Call us at 1800 184 260 (Option 1), Monday to Friday, 8am to 6pm AEST.

My Loan Portal FAQs

You can access My Loan Portal from your smartphone, computer or tablet. Just visit www.myloanportal.com.au or click the ‘login’ button you can see across our site.

The security of your information is our top priority. The My Loan Portal customer portal uses multi-factor authentication, a trusted industry best-practice. This means every time you log in, you'll get sent a unique one-time passcode to your registered phone number, adding an extra layer of protection to help keep your account safe and secure.

Setting up your account is quick and easy! Simply fill out our Customer Portal access form, and we’ll send an invite link to the email addresses we have on file within 24 hours – no waiting on the phone!

If you refer to speak with someone, our customer service team is happy to help. Call us at 1800 184 260 (Option 1), Monday to Friday, 8:00am to 6:00pm AEST.

Important Information

Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser. Applications are subject to credit assessment, eligibility criteria and lending limits.

Terms, conditions, fees and charges apply.

Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.

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