When and how you can apply for financial assistance
You can apply for financial assistance by contacting us on 137 377 to discuss your situation and the options which may be available to you. You can also submit your request for assistance online, and then we’ll get back to you to discuss your options.
A request for financial assistance can be made by any party to the loan however, if the loan has multiple borrowers, we will normally require information from all named borrowers to assess the application.
Remember, if you submit an application online it doesn’t mean that any upcoming payments will be automatically cancelled. If you have a payment due within the next five business days, please call us to discuss available options.
We’ll need to understand your situation to be able to consider your request for financial assistance and discuss your options.