Important updates
for RAMS customers
Your guide to what’s staying the same, what’s changing, and most important of all, what it means for you.
Important information about your home loan transfer
From 1 August 2026, your RAMS home loan will be assigned to Pepper Finance Corporation Limited (Pepper), with Pepper Money as your loan servicer.
We’re working closely with RAMS to help make the transition as smooth as possible and keep you informed every step of the way.
Importantly, your interest rate, fees and charges and repayment schedule will not change as a result of this transfer*.
Key things to know
What’s staying the same
Most things will continue as they do today. Importantly, your interest rate, fees and charges and repayment schedule won’t change as a result of the transfer*. Variable rates may still change in the future for the usual reasons, such as changes to the official cash rate or other standard pricing adjustments.
- Your existing loan terms and conditions continue unless we notify you otherwise in line with your loan terms.
- Your repayment arrangements continue, including your existing direct debit authority.
- Your RAMS loan account number and BSB remain the same.
- You can continue to use myRAMS, rams.com.au and 13 RAMS (13 7267).
- Access to redraw or line of credit continues. To access your available funds after transfer we need your consent to Pepper Money’s terms and conditions which you can action in myRAMS.
- If you pay by BPAY, your Biller Code and reference number remain the same.
- If you receive e-Statements, you will continue to receive them through myRAMS.
- If you have a hardship arrangement in place, the terms of that arrangement remain unchanged as a result of the transfer.
*Your repayment amount will not change because of the transfer, other than any normal changes that apply under your existing loan terms.
If anything is going to change in the future, we’ll let you know in advance.
What’s changing
From 1 August 2026, the legal title to your RAMS home loan will transfer to Pepper Finance Corporation Limited (Pepper). Pepper Money will be responsible for the day-to-day service and management of your RAMS home loan, including repayments, general enquiries, and ongoing support.
- The lender and/or mortgagee name recorded on your property title will be updated as part of the transfer process.
- The RAMS branding will be updated to reflect ‘Now powered by Pepper Money’ after the transfer.
If you have an active RAMS Debit card
- You can continue using your RAMS Debit card linked to your loan up until 28 July 2026. It will be cancelled on 29 July 2026. Once cancelled, please cut it up and dispose of the card.
- You will be issued with a Pepper Money replacement Debit card after your loan transfers. This may take up to 10 business days. If you use your Debit card to redraw funds or for payments, it is important that you make alternative arrangements until your new replacement card arrives.
If you have direct debits or regular repayments from your redraw to third parties
- You will need to provide your consent in myRAMS so these payments can continue. Without consent, direct debits and regular payments such as bills or subscriptions will not be processed.
What happens next?
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What happens
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RAMS will send you updates, including any important transfer information ahead of the change.
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What you need to do
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Read the updates carefully and follow any instructions if action is required.
Contact RAMS if you have questions about your loan.
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What happens
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After 1 August 2026 your home loan will transfer to Pepper. Pepper Money will then have access to your RAMS loan details.
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What you need to do
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If you would like to continue accessing redraw or line of credit and continue to make direct debit and regular payments to third parties, you, any joint borrowers will need to agree to Pepper’s terms and conditions through the myRAMS app.
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What happens
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RAMS will be powered by Pepper Money. We’ll send you a welcome letter confirming the transfer and how to manage your loan, including confirming contact details.
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What you need to do
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Continue to use the RAMS contact channels for support with your home loan after the transfer. You may also wish to speak with a financial adviser, accountant or independent adviser about your RAMS home loan and your personal circumstances and needs.
Providing consent for redraw
To help make the transition as smooth as possible, please review the options below and complete any relevant forms to ensure you can continue accessing and managing your loan without disruption.
Redraw or line of credit consent
If you already have redraw or line of credit on your RAMS loan, you’ll still be able to access your funds after transfer.
If your loan has more than one borrower, each borrower will need to provide their consent through MyRAMS before Redraw can be accessed. Once the first borrower completes their consent, the remaining borrowers will receive an SMS invitation to log in and provide theirs.
Direct debit consent
Guarantor consent is required to access redraw
If you have a guarantor on your loan, we will need their consent to Pepper Money’s terms and conditions so you can continue to access redraw.
Your guarantor will be sent a letter, but they can also access the form here.
Apply for a debit card
If you don’t currently have an eftpos debit card and would like to have this feature, you can apply by completing a short form and accepting the relevant terms and conditions.
If approved, you’ll receive a Pepper Money debit card linked to your home loan, allowing access to any extra repayments. Consider whether this suits your circumstances and seek financial or tax advice if needed.
FAQs
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About the transfer
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Rate, repayments and fees
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Managing your loan
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Specific loan situations
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Support and useful next steps
About the transfer
RAMS has made the decision to sell its home loan portfolio, and your loan will be moving to Pepper Money, expected in the third quarter of 2026.
When this happens, Pepper Money will take over servicing your loan, and Pepper Finance Corporation Limited will become your lender.
Until the transfer is completed, RAMS will continue to be your contact and will keep you updated and send your regular communications.
Right now, we’re working towards a timeline in the third quarter of 2026. As soon as the sale and transfer dates are finalised, RAMS will share the exact details with you.
No. Your loan will transfer automatically. There’s nothing you need to do.
Here’s what to expect:
- RAMS will continue to send updates before the transfer
- your loan will move to Pepper Money on the confirmed date
- we’ll send you a welcome letter once transferred to Pepper Money.
Until then, please contact RAMS for anything account-specific.
Yes. You’ll continue to access and manage your home loan in the same way after the transfer, including through myRAMS, rams.com.au, the RAMS Customer Care team on 13 RAMS (13 7267) and service@ramsservices.com.au.
Your rate, repayments and fees
No. Your interest rate, repayments, fees and repayment schedule won’t change because of the transfer.
Your rate and repayments may still change for other reasons, just as they do today. For example, if you have a variable rate, it may move up or down in line with changes to the Reserve Bank of Australia cash rate.
You’ll also remain on your current RAMS home loan rate. You won’t be moved onto Pepper Money’s advertised rates because of the transfer.
No. Your repayments, and the way they’re calculated, won’t change because of the transfer to Pepper Money.
Your repayments may still change for other reasons, just as they do today. For example, if you have a variable rate, your interest rate and repayments may move up or down in line with changes to the Reserve Bank of Australia cash rate.
If you have any questions about your repayments, we’re here to help.
There won’t be any changes to the fees and charges set out in your current loan agreement as a result of the transfer.
If you’re on a fixed rate or want to fix your loan later, we’ll guide you through the options available for your RAMS home loan, so you can choose the rate and term that suits you.
Not just yet. RAMS still manages your loan and has access to your details. They can confirm your current rate.
No. You’re not locked in. If your circumstances change or your loan no longer suits your needs, you’re free to refinance at any time. Any fees or charges will be in line with your current loan agreement.
Importantly, your interest rate won’t change because of the transfer to Pepper Money.
If you’re considering refinancing and want to understand your options, we’re here to help.
If you choose to refinance or pay out your loan, your existing RAMS fees and charges will continue to apply after your loan transfers to Pepper Money.
Before the transfer, RAMS can help with any questions about payout amounts or discharge fees, as they still have access to your loan details. You can contact them on 13 7267.
Once your loan has moved to Pepper Money, we’ll be able to provide your payout figure and explain any applicable discharge fees.
If you’re considering refinancing and want to understand your options, we’re here to help.
Managing your loan
Yes. If your loan already has redraw, it will continue to be available after transfer.
All borrowers and guarantors on the loan will need to provide their consent through myRAMS before redraw can be accessed. Please action this as soon as possible to prevent any delays.
If you don’t currently have redraw, you can choose to set it up after your loan transfers.
Redraw is available based on the terms and conditions of your home loan. If you’d like a copy of your loan terms, you can contact RAMS on 13 7267 and they’ll provide this for you.
After your loan transfers to Pepper Money, you can choose to set up redraw access, including the option to access your funds using a debit card. If you’d like help with this, our team will be ready to support you once the transfer is complete.
Important to know:
- Redraw may take a few days to become available after the transfer as all borrowers need to provide their consent.
- You may want to plan ahead if you’ll need access to funds after the transfer and before you receive your replacement debit card or all borrowers have consented to redraw access.
If you’re unsure what’s right for your situation, it’s a good idea to speak with your accountant or financial adviser.
If you already have redraw or a line of credit on your RAMS loan, you'll have the option to continue to have access after the transfer. If your loan has more than one borrower, each borrower will need to provide their consent through MyRAMS before redraw can be accessed. Once the first borrower completes their consent, the remaining borrowers will receive an SMS invitation to log in and provide their consent.
If you choose to access redraw on your home loan, you can also use a debit card to access any extra repayments you’ve made.
If you’re currently using a debit card linked to your home loan, Pepper Money will send you a replacement debit card after the transfer.
If you don’t already have an active debit card, you can apply for one through RAMS before your loan transfers by calling 13 7267.
After your loan moves to Pepper Money, you can choose to set up a debit card to use available redraw funds for purchases and transactions.
If you’d like help getting this set up, our team will be here to support you.
After your loan transfers, if your terms and conditions permit, you will be able to access redraw . This allows you to access any extra repayments you’ve made.
Keeping extra funds in your loan could help reduce the interest you pay on your home loan.
If you’re unsure whether redraw is available on your loan, you can check with RAMS. You may also want to speak with your accountant or financial adviser to understand what’s right for your situation.
Any redraw fees outlined in your current RAMS home loan will continue to apply after your loan transfers to Pepper Money. This may include fees for certain payment methods, such as BPAY.
Before the transfer, RAMS can help you understand any fees that apply to your loan, as they still have access to your loan details. You can contact them on 13 7267.
After your loan moves to Pepper Money, we’ll be here to support you if you have any questions. You can continue to contact us on 13 7267.
Your current RAMS loan terms and conditions will continue to apply after your loan moves to Pepper Money, including anything related to redraw and any associated fees.
If you’d like a copy of your loan terms, you can contact RAMS on 13 7267 and they’ll provide to you
Specific loan situations
RAMS will be closing all deposit, transaction and offset accounts before your home loan transfers to Pepper Money.
If you have an offset account, RAMS should have already contacted you with information about what this means for your account and when the changes will take effect.
For specific timing or questions about your account, you can contact RAMS on 13 7267.
No, offset accounts won’t be available on your RAMS home loan after it transfers to Pepper Money, as we’re not a bank.
However, you may be able to set up redraw on eligible loans. This allows you to access any extra repayments you’ve made to your loan. If you’d like help getting this set up after the transfer, our team will be here to support you.
A couple of things to keep in mind:
- Redraw may take a few days to become available after your loan transfers
- It’s worth planning ahead if you think you’ll need access to your funds straight away
If you’re unsure what’s right for you, speaking with your accountant or financial adviser can help you decide.
RAMS will contact you before your offset account is closed to talk through your options.
Because we don’t have access to your loan details before the transfer, RAMS is best placed to guide you on what to do with your funds.
After your loan transfers, you may be able to use redraw if your terms and conditions permit. This lets you access any extra repayments you’ve made.
Making extra repayments and leaving those funds in your loan could help reduce the interest you pay over the loan term.
If you’re not sure whether redraw is available on your loan, you can check with RAMS. You may also want to speak with your accountant or financial adviser about what’s right for your situation.
If you need support once your loan moves to Pepper Money, we’re here to help.
Important to know:
Redraw may take a few days to become available after the transfer. You may want to plan ahead if you’ll need access to your funds straight away.
If you’re unsure what’s right for you, it’s a good idea to speak with your accountant or financial adviser.
After your loan moves to Pepper Money, you can choose whether you’d like redraw access on your loan. This means you can decide if you want to access any extra repayments you’ve made.
If you prefer not to have redraw, any additional repayments you make won’t be available to access.
If you’d like to change your redraw settings before your loan transfers, you can contact RAMS on 13 7267 and they’ll be able to help.
Pepper Money isn’t a bank, so we don’t offer savings, deposit or transaction accounts.
To keep things running smoothly, you’ll just need to have (or open) an account with a bank for your everyday banking and loan repayments.
Once your loan transfers, we’ll continue to take your repayments from your chosen bank account using direct debit, just like you do today.
If you’re unsure what to do or need help getting set up, we’re here to guide you every step of the way.
If your repayments are currently taken from a RAMS deposit account, you’ll need to nominate a new bank account with another financial institution before that account closes. Once you’ve updated your direct debit, it will continue as normal after the transfer.
Once your new direct debit is in place, your repayments will continue as normal after your loan moves to Pepper Money. You won’t need to set it up again.
If you need a hand at any stage, please call RAMS on 13 7267.
Your loan will move across to Pepper Money just as it is today.
If you have loan splits, each one will stay the same, including the balance, interest rate type and how your repayments are set up.
There’s nothing you need to do.
Your line of credit will stay open after your loan moves to Pepper Money, even if the balance is low or $0. There’s no automatic closure as part of the transfer.
If you’d like to review your line of credit or have any questions before the transfer, you can contact RAMS on 13 7267. They’ll still have access to your loan details during this time and can help.
No. Your loan will transfer automatically. There’s nothing you need to do.
Get support and useful next steps
For now, please contact RAMS. They still manage your loan and have access to your details.
We can help with general information, including confirming that: your rate, repayments and fees won’t change because of the transfer redraw will be available after transfer.
For account-specific questions, RAMS will need to assist.
Please contact RAMS to request a copy and check your contact details are up to date.
We’re here to help
RAMS and Pepper Money are working together to support you through this transition.
You can call RAMS about your home loan until the sale date when your loan is transferred to Pepper Money. Pepper Money won’t have access to your account information until your RAMS home loan is transferred to Pepper Money.
You will continue to receive communications from RAMS until the transfer is completed. If you have questions about Pepper Money or what to expect after your loan is transferred, our team is here to help.
About Pepper Money
Pepper Money is proud to be one of Australia’s largest non-bank lenders and listed on the Australian Securities Exchange (ASX). After 26 years of consistent award winning for our products and services, we’re known as 'the home of loan options'. The breadth and depth of our offering from home loans, commercial loans, SMSF, personal loans and asset finance means we look after customers from every walk of life in Australia.
A non-bank lender is simply a lender that does not take customer deposits. Non-bank lenders are still required to comply with Australian consumer credit laws when providing loans. The way you can tell how a non-bank is seen by the markets they operate in is in their Loan Servicer ratings.
At Pepper Money we’ve had a top ranked 'Strong' Residential Loan Servicer rating since January 2012 and are included on S&P’s Global Select Servicer List.
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