External Support Services
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In addition to speaking to us, there are government and community services you may find helpful if you need financial support.
You can speak to us to discuss your financial situation for free. You may also want to speak to an independent financial counsellor who provides free and confidential services.
Who are financial counsellors and what do they do?
According to MoneySmart, financial counsellors are skilled professionals who provide advice and support to people struggling with bills and debt. A financial counsellor can:
- assess your financial situation
- provide advice about what to do if you're struggling to pay bills and fines
- help you negotiate with government agencies, your landlord, utilities, telcos, and other creditors
- assist you if you're being harassed by debt collectors
- refer you to other services you might need, such as legal, accommodation, health and crisis services
How do I get in touch with a financial counsellor?
State and Territory financial counsellors
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Australian Capital Territory
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New South Wales
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Northern Territory
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Queensland
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South Australia
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Tasmania
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Victoria
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Western Australia
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Other external services that may be useful for your situation
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National
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ASIC’s Money Smart website
1300 300 630
www.moneysmart.gov.auProviding you with tools to help you manage your money, plan, invest or pay off debt.
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National Debt Hotline
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1800 00 007
Offers independent free and confidential services from professional financial counsellors to help you with your financial situation.
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Domestic and family violence
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1800RESPECT (1800 737 732)
Confidential telephone and online counselling for people impacted by domestic, family or sexual violence.
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Mental health
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Lifeline 13 11 14
Financial Support
Calling from overseas? +61 2 7227 1517
Information provided is factual information only and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.
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