Pepper Money customers learn about security information
Pepper Money customers learn about security information

Security Hub

At Pepper, we believe in helping to empower our customers to feel safe and secure wherever they are online.

Staying safe online

Keep up with the latest security information, safety tips and other useful information to protect you and your assets online.

Pepper Money cyber safety tips

Cyber safety tips

Protect yourself and your money. Check out our cyber safety tips to stay safe online.
Report suspicious online activity

Report suspicious activity

If you've spotted a scam or unusual activity on your loan account, call us immediately. 
Pepper Money takes privacy seriously

We take privacy seriously

Our Privacy Policy outlines our commitment to protecting your personal information.
How Pepper Money protects customers

How we protect you

Safeguarding your data and personal information is important to us at Pepper Money.


Cyber security resources

There are a number of government and not-for-profit initiatives and resources that provide information and updates about cybersecurity risks, trends and staying safe online.


You may also want to register for Stay Smart Online Alert Service, an Australian Government initiative service designed to alert you of new online threats as they are identified.

Need assistance?

  • Report a suspicious Pepper message
  • Report unusual activity or unauthorised use of your Pepper account
  • Report identity fraud

If you've been impacted by a data security breach, you may consider replacing your identification documents or changing your contact details like your phone number or email address. If you have recently updated your contact or banking details since you first provided them to us, please let us know.

You should also consider changing any impacted passwords and ensuring they are not shared with other services or individuals. Always use multi-factor authentication if provided. 

Visit Credit Smart for steps to take to protect your credit report if your details have been exposed in a data breach or cyberattack.

Lost or stolen Visa debit card? Contact the card provider Indue on their 24-hour Visa Card Emergency Hotline 1800 621 199. Get more help with your Visa Debit Card.

Visa Debit card is issued by Indue Limited ABN 97 087 822 464 and distributed by Pepper Finance Corporation Limited ACN 094 317 647 and/or through Pepper Money accredited mortgage brokers. 

Refer to the Conditions of Use and Target Market Determination (TMD).

Get in touch with a Lending Specialist

Tell us about your situation. The more we learn, the better we can help.