Customer Story - Kayla and Steve

Pepper Money customers Kayla and Steve discuss their EV financing

 Estimated read time: 1 Minute

Here are experiences of our real-life customers

Steve has always wanted an electric vehicle (EV), so we helped his partner Kayla buy him one just in time for his 30th birthday. 

Kayla secretly put down a deposit for the EV that Steve had been eyeing. She handled all the paperwork, ensuring every detail was in place. Pepper Money supported Kayla behind the scenes, making sure everything was ready before Steve even knew about it.

To mark the happy occasion, Kayla presented Steve with a little toy car and all the paperwork needed that made him the proud owner of an electric car. 

"I spoke to one of the representatives from Pepper Money and it all just worked out perfectly."

 

Steve: Kayla is a nurse at emergency and I'm a paramedic. 

Kayla: Steve always mentioned that he wanted an EV so I decided to surprise him for his 30th birthday so I put the deposit down and ordered the car in for him and then kind of presented it to him with a little toy car and all the paperwork. 

Steve: We had to do some finalising of details. I spoke to one of the representatives from Pepper Money. 

Kayla: They did as much as they could to help me out before getting Steve involved. 

Steve: It all kind of worked out just perfectly. 

Need a new car? We're here to help

Many factors can influence your buying decision, and while each make and model can appeal differently, knowing what you need the most is key in helping you decide whether to buy a brand new or used car. 

Our job is to make it easy to get your hands on the wheel of your new choice of car. So, we've made it simple with our range of flexible car loan options. We provide both secured and unsecured car loans.

Find out more

Contributor | Sarah Pikardt, General Manager, Marketing and Brand

Sarah joined Pepper Money in 2011 and was appointed General Manager, Marketing and Brand in 2021. She leads the marketing function and strategic development of the brand in Australia and New Zealand, with a focus on improving customer experience. Read more.

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Great ongoing service

I have been a Home loan customer of Pepper Money for sometime now and one of the things I really like about Pepper is that over the last few years they have worked with me to keep my interest rate competitive. Great customer service!

Michael, Adelaide
Made life easy!

The entire relationship was perfect, the loan was sanctioned Just in time. Documentation was not fussy, and straightforward. Costs were as per the market standard, and though I was worried about the due date for settlement, the process was good and done prior to the deadline.

James, Melbourne
Home loan heaven

Every time I had to deal with Pepper Money was a pleasant experience. Nothing was too difficult and the people I spoke with were friendly, easy to deal with and professional.

Noeleen, Western Australia
When the struggle is lifted finally

We had had been refused and knocked back by our big 4 lender several times and even mortgage brokers were reluctant to help us. We never once said we were perfect and new we had some past credit issues but they shouldn't have held us back from reaching our financial goal.

Jarrod, Goulburn Valley
Best phone call I made all year

I called up to change my address and ask a couple of admin questions and ended up speaking to a mortgage specialist called Mile who was informed, to the point and exhibited exemplary customer service.

Lisa, Sydney
Fantastic to deal with made everything so easy

Extremely satisfied with all there help and service great customer service always keeping me informed with what was going on with loan process will be recommending to all family and friends.

Pino, Victoria
Thank you for giving me a chance to have a home for my kids

Excellent customer service. Very grateful to ge customer of pepper. Was given a chance of getting a house loan when other banks would not even look at you been a single mum.

Olena, Perth
Great ongoing service

I have been a Home loan customer of Pepper Money for sometime now and one of the things I really like about Pepper is that over the last few years they have worked with me to keep my interest rate competitive. Great customer service!

Michael, Adelaide
Best phone call I made all year

I called up to change my address and ask a couple of admin questions and ended up speaking to a mortgage specialist called Mile who was informed, to the point and exhibited exemplary customer service.

Lisa, Sydney
Made life easy!

The entire relationship was perfect, the loan was sanctioned Just in time. Documentation was not fussy, and straightforward. Costs were as per the market standard, and though I was worried about the due date for settlement, the process was good and done prior to the deadline.

James, Melbourne
Fantastic to deal with made everything so easy

Extremely satisfied with all there help and service great customer service always keeping me informed with what was going on with loan process will be recommending to all family and friends.

Pino, Victoria
Home loan heaven

Every time I had to deal with Pepper Money was a pleasant experience. Nothing was too difficult and the people I spoke with were friendly, easy to deal with and professional.

Noeleen, Western Australia
Thank you for giving me a chance to have a home for my kids

Excellent customer service. Very grateful to ge customer of pepper. Was given a chance of getting a house loan when other banks would not even look at you been a single mum.

Olena, Perth
When the struggle is lifted finally

We had had been refused and knocked back by our big 4 lender several times and even mortgage brokers were reluctant to help us. We never once said we were perfect and new we had some past credit issues but they shouldn't have held us back from reaching our financial goal.

Jarrod, Goulburn Valley

       

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