Customer story - Kayla and Steve
Here are experiences of our real-life customers
Steve has always wanted an electric vehicle (EV), so we helped his partner Kayla buy him one just in time for his 30th birthday.
Kayla secretly put down a deposit for the EV that Steve had been eyeing. She handled all the paperwork, ensuring every detail was in place. Pepper Money supported Kayla behind the scenes, making sure everything was ready before Steve even knew about it1.
To mark the happy occasion, Kayla presented Steve with a little toy car and all the paperwork needed that made him the proud owner of an electric car.
"I spoke to one of the representatives from Pepper Money and it all just worked out perfectly."
Steve: Kayla is a nurse at emergency and I'm a paramedic.
Kayla: Steve always mentioned that he wanted an EV so I decided to surprise him for his 30th birthday so I put the deposit down and ordered the car in for him and then kind of presented it to him with a little toy car and all the paperwork.
Steve: We had to do some finalising of details. I spoke to one of the representatives from Pepper Money.
Kayla: They did as much as they could to help me out before getting Steve involved.
Steve: It all kind of worked out just perfectly.
Need a new car? We're here to help
Many factors can influence your buying decision, and while each make and model can appeal differently, knowing what you need the most is key in helping you decide whether to buy a brand new or used car.
Our job is to make it easy to get your hands on the wheel of your new choice of car. So, we've made it simple with our range of flexible car loan options. We provide both secured and unsecured car loans.
1All applications are subject to credit criteria. Terms, conditions, fees, and charges apply. Outcomes will vary depending on individual circumstances.
Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser. Applications are subject to credit assessment and eligibility criteria. Terms and conditions apply. No fees only applies to new loans. If you do not comply with the terms of your loan, we may pass on to you any third party enforcement or recovery costs incurred by us.
© Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647.
Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030.
Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper Money’s Privacy Policy & the credit provider’s Privacy Policy.
Contributor | Sarah Pikardt, Chief Marketing Officer
Sarah joined Pepper Money in 2011 and was appointed Chief Marketing Officer in 2025. She leads the marketing function and strategic development of the brand in Australia and New Zealand, with a focus on improving customer experience. Read more.
What our customers think about us
Tailored to me
We had a choice between Pepper Money and our bank. We had a car loan with Pepper Money before and were happy. We decided to give them first crack to see if they met our needs and requirements. They had a better interest rate, fewer conditions, and fewer fees. The repayments for the personal loan were only a few dollars more than our car loan. Customer service was friendly, personalised, and top-notch, keeping us up to date through the application process. In general, friendly, cheaper, and better-suited loan than our bank (less fees and fuss). 10/10.
So helpfully simple
Quick, fast, and efficient. Thank you, Pepper Money, for helping me get the car I really wanted. I couldn’t be happier. They were patient and fantastically helpful. Would recommend to anyone.
Car loan
Pepper Money handled our car loan application from start to finish and was an absolute pleasure to deal with. The whole application process was a breeze, and we were lucky enough to be approved so I could purchase a new car! Couldn’t be happier with the service provided!
Easy to apply!
I can’t thank the happy staff at Pepper Money enough for making my car loan process so easy and fast! They were super friendly, and the dreaded paperwork wasn’t so bad either.
My car basically went boom!
I applied for a loan through Pepper Money early in the morning. By the time I had gone looking at cars and found one that I liked, they had already conditionally approved me. By the end of the day, everything was settled. I can’t recommend Pepper Money enough; their speed and customer service are second to none.
Exemplary service!
Fast, easy, and great service. I was looking for a small loan for a new family car and compared rates and costs. Pepper Money offered more flexibility and better terms than my bank. The whole process, from application to disbursement of funds, took just two days.
