Resource Hub
Resource Hub
Resource Hub
Resource Hub
Making the most of my.peppermoney
my.peppermoney is your customer portal, giving you 24/7 access to your loan with us. It lets you check your up-to-date loan details, transaction history and you can change your payment and personal details.
Getting communications from us digitally has some great benefits for you:
- It’s super quick and efficient
- You can check messages from us on any device, any time it suits you
- You never lose your messages from us
- It helps reduce the impact on the environment!
Resource Hub
What can I do on my.peppermoney?
Once you login, you'll be able to see all of your Pepper Money loan accounts and have the ability to:
Check on your loan details
View and request loan transactions
Request updates to your account details
For customers with more than one loan type - here's what's different.
| Portal function | Mortgage customer | Personal loan customer | Asset finance customer | Commercial asset finance customer (inc Guarantors) | Self-Managed Super Fund (SMSF) customer | TCV (Transactional loans) customer |
| Change Address | Yes | Yes | Yes | Yes | Yes | Yes |
| View Statements | No, but could be done via Statement Portal | No | No | No | No | No |
| View Transactions | Yes | Yes | Yes | Yes | Yes | Yes |
| Export Transactions | Yes | Yes | Yes, PDF only | Yes | Yes | Yes |
| Manage Repayments | No | No | Yes | Yes | No | No |
| Change Payment Frequency | No | Yes | Yes | No | No | No |
| Change Direct debit details | No | No | Yes | Yes | No | No |
To see how the customer portal can help you manage your Pepper Money loan, just click on the loan type below.
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Home loan customers
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Personal loan customers
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Asset finance customers
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Commercial asset finance customers
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SMSF customers
Home loan customers
As a home loan customer you can see your loan details including your repayment details, remaining balance, payment frequency and your loan end date. You'll also be able to make a payment into your account.
What you can do:
Change address
View & export transactions
Internal transfer
Redraw
BPAY
Loan repayment
What you can't do just yet:
Manage repayments
View statements
Change payment frequency
Change direct debit details
Apply for financial assistance
If you need us, we're here to help.
Contact us on 137 377
8:00am - 6:00pm (Sydney/Melbourne time), Monday to Friday
Personal loan customers
As a personal loan customer, you'll have visibility of your loan details including your repayment details, your remaining balance, your payment frequency and your loan end date.
Great news, you can use our new customer platform, my.peppermoney.
If you need us, we're here to help.
Contact us on 137 377
9:00am - 6:00pm (Sydney/Melbourne time)
Monday to Friday
If you need us, we're here to help.
Contact us on 1300 108 794 (option 3)
9:00am - 6:00pm (Sydney/Melbourne time)
Monday to Friday
Asset finance customers
As an asset finance customer, you can see your loan details including your repayment details, remaining balance, payment frequency and your loan end date. You'll also be able to change your repayment frequency, update your direct debit details and request a payout figure.
What you can do:
Change address
View and export transactions
Manage repayments
Change payment frequency
Change direct debit details
Request a payout figure
What you can't do just yet:
View statements
Apply for financial assistance
If you need us, we're here to help.
Contact us on 137 377
8:00am - 6:00pm (Sydney/Melbourne time), Monday to Friday
Commercial asset finance customers
As a commercial asset finance customer, you can see your loan details including your repayment details, remaining balance, payment frequency and your loan end date. You'll also be able to update your direct debit details.
What you can do:
Change address
View and export transactions
Manage repayments
Change direct debit details
What you can't do just yet:
Change payment frequency
View statements
Apply for financial assistance
If you need us, we're here to help.
Contact us on 137 377
8:00am - 6:00pm (Sydney/Melbourne time), Monday to Friday
SMSF customers
As a SMSF customer you can see your loan details including your repayment details, remaining balance, payment frequency and your loan end date.
What you can do:
Change address
View and export transactions
What you can't do just yet:
View statements
Manage repayments
Change payment frequency
Change direct debit details
Apply for financial assistance
If you need us, we're here to help.
Contact us on 137 377
8:00am - 6:00pm (Sydney/Melbourne time), Monday to Friday
Financial Support
Calling from overseas? +61 2 7227 1517
New to the my.peppermoney portal?
Setting up your account is quick and easy! Simply fill out our Customer Portal access form, and we’ll send an invite link to the email address we have on file within 24 hours – no waiting on the phone!
Prefer to speak with someone? Our customer service team is happy to help. Call us at 137 377 (Option 1), Monday to Friday, 8:00am to 6:00pm AEST.
my.peppermoney FAQs
You can access my.peppermoney from your smartphone, computer or tablet. Just visit my.peppermoney.com.au or click the ‘login’ button you can see across our site.
The security of your information is our top priority. The my.peppermoney customer portal uses multi-factor authentication, a trusted industry best-practice. This means every time you log in, you'll get sent a unique one-time passcode to your registered phone number, adding an extra layer of protection to help keep your account safe and secure.
Setting up your account is quick and easy! Simply fill out our Customer Portal access form, and we’ll send an invite link to the email addresses we have on file within 24 hours – no waiting on the phone!
If you refer to speak with someone, our customer service team is happy to help. Call us at 137 377 (Option 1), Monday to Friday, 8:00am to 6:00pm AEST.
1. Loan Cards
On your loan card(s), you’ll see a summary of your next payment date, your outstanding loan balance, and your progress towards paying off your loan.
2. Quick Actions
We’ve provided quick actions to your online self-service options allowing you to; manage your direct debit details, update your payment frequency, view your transaction history and your user profile.
3. Helpful Articles
As a helpful added extra – you’ll find a selection of insightful articles from the team at Pepper Money.
4. Need help?
It’s always good to ask. Here’s a selection of commonly asked questions about managing your loan.
Your detailed loan account
You can quickly see your loan account details and transaction history by clicking on ‘Accounts’ in the header, ‘View loan details’ on your loan tile or ‘View transactions’ under quick links on the homepage.
Here you’ll be able to see more about your loan with us. Key information you can see:
1. Your progress towards paying off your loan
2. The due date and direct debit amount of your next payment
3. The outstanding amount on your loan balance
4. The initial amount you borrowed from us
5. The date your loan commitment will end
6. Your repayment frequency (this can be changed by clicking on ‘Manage payment frequency’)
7. Your account number
8. Quick actions to change your direct debit details, manage your payment frequency and view a payout figure
9. Detailed view of each transaction on your loan account
my.peppermoney articles and other helpful resources
Discover how to make the most of the my.peppermoney loan portal. Plus, explore additional guides to help your finances work harder for you.
Information provided is factual information only and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.
All applications for credit are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
The results of the borrowing power calculator are based on information you have provided and is to be used as a guide only. The output of the calculator is subject to the assumptions provided in the calculator (see 'about this calculator') and are subject to change. It does not constitute a quote, pre-qualification, approval for credit or an offer for credit and you should not enter commitments based on it. The interest rates do not reflect true interest rates and the formula used for the purpose of calculating estimated borrowing power is based on the assumption that interest rates remain constant for the chosen loan term. Your borrowing power amount will be different if a full application is submitted and we complete responsible lending assessment. The results in the calculator do not take into account loan setup or establishment fees nor government, statutory or lenders fees, which may be applicable from time to time. Calculator by Widgetworks.
Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030. Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper’s Privacy Policy & the credit provider’s Privacy Policy.
Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.
Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.
