Customer Story - Dan

Pepper Money customer Dan

 Last updated: 28 February 2024 |  Estimated read time: 3 Minutes

Here are experiences of our real-life customers

After experiencing a divorce, Dan kept getting knocked back by the bank when asking for a home loan. We were able to get Dan back on track and help him buy a new home.

Life is full of unexpected turns, and for Dan1, a life-changing event led him down an unexpected path. After going through a divorce, he found himself juggling the responsibilities of caring for two young boys and finding a home large enough for the three of them.

Despite his loyalty to the bank, he kept getting knocked back due to his financial situation.

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To buy back into a market when you’ve got not much. To find someone that’s prepared to back you at that point is really hard. To have found Pepper who got me in the market, was amazing.


We stepped in to listen to his situation, provided empathy, understanding, and reviewed a wide range of options. Together, we helped Dan get back on track to find a new home for his family.

Dan: I had a life-changing event. So the end of a marriage and divorces are never nice for anyone involved. A really difficult period. But at the other side of that, you find that there's significant financial struggle to be able to maintain a level of life that you had before. 

I had responsibilities. Two boys. I tried to get something that was big enough to house the kids and at the same time support the other side, so it was a really difficult, really difficult time. And to buy back into a market when you've got not much, to find someone that's prepared to back you at that point is really hard. It's actually soul destroying. 

When you go through the process with banks and you keep getting no's. To have found Pepper who got me in the market was amazing, absolutely amazing. 


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1All applications are subject to credit criteria. Terms, conditions, fees, and charges apply. Outcomes will vary depending on individual circumstances.

*An indicative interest rate and estimated repayments is not a formal approval for a loan and financial commitments must not be entered into based on it. It is not a suggestion or recommendation of any particular loan product. It is a guide only based on the limited information provided and the credit score obtained. The actual interest rate and fees will depend on the borrower’s circumstances and the information verified during the loan application assessment.


Our Product Reviews

Family celebrating in their new home

What our customers think about us


from 1,265 reviews

Great ongoing service

I have been a Home loan customer of Pepper Money for sometime now and one of the things I really like about Pepper is that over the last few years they have worked with me to keep my interest rate competitive. Great customer service!

Michael, Adelaide
Made life easy!

The entire relationship was perfect, the loan was sanctioned Just in time. Documentation was not fussy, and straightforward. Costs were as per the market standard, and though I was worried about the due date for settlement, the process was good and done prior to the deadline.

James, Melbourne
Home loan heaven

Every time I had to deal with Pepper Money was a pleasant experience. Nothing was too difficult and the people I spoke with were friendly, easy to deal with and professional.

Noeleen, Western Australia
When the struggle is lifted finally

We had had been refused and knocked back by our big 4 lender several times and even mortgage brokers were reluctant to help us. We never once said we were perfect and new we had some past credit issues but they shouldn't have held us back from reaching our financial goal.

Jarrod, Goulburn Valley
Best phone call I made all year

I called up to change my address and ask a couple of admin questions and ended up speaking to a mortgage specialist called Mile who was informed, to the point and exhibited exemplary customer service.

Lisa, Sydney
Fantastic to deal with made everything so easy

Extremely satisfied with all there help and service great customer service always keeping me informed with what was going on with loan process will be recommending to all family and friends.

Pino, Victoria
Thank you for giving me a chance to have a home for my kids

Excellent customer service. Very grateful to ge customer of pepper. Was given a chance of getting a house loan when other banks would not even look at you been a single mum.

Olena, Perth


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