Feedback and complaints

Pepper Money lending specialists talking to home loan customers

Helping our customers succeed is at the heart of everything we do, so we welcome any feedback that can help improve the products and services that we offer.

Compliment or Feedback

If you have a compliment or would like to give us some feedback, then let us know. We're always looking to improve and reward our helpful team members. 

Complaints

If you’re not satisfied with the service you have received from us or have a concern you’d like to raise, then we’d like to hear from you.

You can contact our Customer Resolutions Team to help with your complaint or dispute resolution. 

Phone
Call 137 377 from 8:30am to 5:30pm AEST to speak to one of our friendly and helpful Customer Resolutions Officers.
Online
Mail
Customer Resolutions Team
Pepper Money Pty Limited
PO Box 6186
NORTH SYDNEY
NSW 2060

Once received, the team will try to resolve your complaint promptly and fairly through our Internal Dispute Resolution process and will keep you updated about the progress of our investigation.

If you’re not happy with our response or the handling of your complaint, you can refer the matter to our external dispute resolution scheme. You can contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or info@afca.org.au

Some more information on how we resolve our customer complaints can be found in our Customer Service Policy.

 

Information provided is factual information only and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.

All applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. 

The results of the borrowing power calculator are based on information you have provided and is to be used as a guide only. The output of the calculator is subject to the assumptions provided in the calculator (see 'about this calculator') and are subject to change. It does not constitute a quote, pre-qualification, approval for credit or an offer for credit and you should not enter commitments based on it. The interest rates do not reflect true interest rates and the formula used for the purpose of calculating estimated borrowing power is based on the assumption that interest rates remain constant for the chosen loan term. Your borrowing power amount will be different if a full application is submitted and we complete responsible lending assessment. The results in the calculator do not take into account loan setup or establishment fees nor government, statutory or lenders fees, which may be applicable from time to time. Calculator by Widgetworks.

Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030. Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper’s Privacy Policy & the credit provider’s Privacy Policy.

Pepper Money Limited ABN 55 094 317 665; AFSL 286655; Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.

Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.

Get in touch with a Lending Specialist

Tell us about your situation. The more we learn, the better we can help.